Grand Hentai - Support Page

How long do I have to wait until my login works for the members area?

You'll just have to wait for between 2 and 5 little minutes for your username/password to be propagated on all our servers. If after 10/15 minutes your account doesn't work, just contact us throught our Contact Form - make sure you tell us as much info as possible so we can fix the problem quickly!

I didn't receive my login information, what can I do?

If you didn't receive an email with your access information after signing up, you can try to retreive it using the Retrieve Form located at the bottom of this page. However, it may not work if you have entered the wrong email or used an unworking email when you signed up. If you can't retrieve your access information using that form, you have to contact us as soon as possible so we can send you your access to get into the GrandHentai.tv members area - you can contact us using the form located to bottom page Contact Form.

My access isn't working, how can I get it fixed?

Sometimes, it happens that an access doesn't work - you are experiencing that problem when your login/pass don't work to access the GrandHentai.tv Members Area. If you have that problem, first make sure you're typing the good username and password. It can get tricky sometimes, you could type a L (l) instead of 1 (one) etc. If it still doesn't work, contact us as soon as possible using the form located to bottom page Contact Form , make sure you fill the form entirely so we can help you as quickly as possible.

I'm not prompted to enter my username/password trying to access the members area?

You have to setup your browser so you'll be prompted to enter your username and password. Follow these directions to do so :

From the Tools menu in Internet Explorer, select Internet Options.
Click the Security tab.
Click the Custom Level button.
If you scroll down on the next menu, you will see "USER AUTHENTICATION: Logon". Be sure that ANONYMOUS is not selected. If it is, then you will not be prompted to enter a username and password.

Here is a screenshot of the Menu you should get :

I lost my password, how do I retreive it?

You can easily retreive your password by filling the following form, we'll send you an instant email including your username and your password to access the GrandHentai.tv Members Area :


Username :

Or Email Address :

Or Subscription ID :

Verify Your Message :	- Enter the code shown

How do I cancel my subscription?

You can easily cancel your membership at anytime, by filling the following form with your subscription ID OR your username :


Username :

Or Subscription ID :

Verify Your Message :	- Enter the code shown

How can I update my Credit Card information?

If you signed up at GrandHentai.tv using our third party billing processor SegPay, you can easily check your account and update your credit card information at :

SegPay Customer Self Service


CONTACT FORM


When contacting us, try to explain your concern or your problem as precisely as possible so we can answer as efficiently and as fast possible. Don’t let a question go unanswered, contact us now and get an answer quickly, remember we’re here to help you!


Full Name : (required)

Email : (required)

Subscription ID :

Username :

Subject : (required)

Message : (required)

Verify Your Message :	- Enter the code shown

If you have any questions or need anything, feel free to contact us
using this Contact Form. We're here to help you!